Shopping Cart FAQ
How to Order
1. Click on any of our product pages to view product information and ordering options.
2. Click the "add to cart" button on the product page to have a product added to your shopping cart.
3. View the items in your shopping cart. Choose to "Check Out" or "Keep Shopping".
4. When you choose to check out, simply fill the "Bill To" and "Ship To" information screen. Enter any coupon or gift certificate codes you may have, and select your shipping method.
5. The last order screen allows you to choose your payment method and certify that your entered information is correct.
6. You're done. Watch your email for order confirmation.
Payment Methods
We accept Visa, Master Card, American Express, and Discover. We do not ship C.O.D. Your credit card will not be billed until your order is shipped.
Sales Tax
We are required by law to charge sales tax on orders being shipped to Arizona. If you are shipping to any other destination in the United States, sales tax will not be added to your purchase.
Shipping Information
We ship FedEx Ground, 2nd Day Air, and Next Day Air. Most items ship within 24 hours from receipt of your order. We will immediately advise you of any possible delays.
Our shopping cart will calculate and add shipping rates to your order. We do not mark-up shipping charges - they are the actual rates charged to us by the carrier.
Shipping Damage
If the carrier damaged your package in shipment, save the box and the merchandise and notify us immediately by sending an email to orders@windhawk.com. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.
Why do items keep disappearing from the shopping cart?
This problem is usually caused because your Internet browser has ACCEPT COOKIES turned off or disabled. Having your security settings on high or using a certain firewall program that automatically disables "cookies" when they are installed can cause this. Please change your browser settings to accept cookies and the shopping cart should work as expected.
How much does shipping cost?
All UPS shipping costs are determined by the weight and destination zip code of the order. We use "live" UPS rates and we do NOT markup UPS shipping charges. US Priority Mail is based on order weight. During the order process you will be able to review your shipping charges before you finalize your order.
Do I get a tracking number for my order?
Yes. You will receive a tracking number via e-mail when your order ships.
Need to confirm Vilocity can do this.
Do you ship to Canada?
Yes. We ship to Canada via UPS Canada Standard & UPS Worldwide Express. Delivery time is 4-7 business days. (*Please note that Windhawk is not responsible for any duties, taxes or broker fees that may or may not be charged to your shipment. These fees are the customer's responsibility.)
Do you accept international orders?
Yes. We will ship to any country that is authorized to trade with the United States. All you have to do is send us an e-mail with your name and shipping address. List the product name, stock number(s) and quantities. We will then provide you with an estimate via e-mail or fax for the product(s) and shipping costs for your approval. After you approve the estimate, we will e-mail or fax you an invoice. You will then be able to fax back your signed approval with credit card payment information. Tracking numbers will be provided when your order ships. (*Please note that all taxes, tariffs or import fees are the customer's responsibility and are not included in the estimate.)
